Frequently Asked Questions
Frequently Asked Questions
Have a question? We've got answers. If you don't find what you're looking for below, feel free to reach out to us at affairessence@gmail.com and we'll be happy to help.
About Our Perfumes
Are your perfumes made with quality ingredients?
Absolutely. At House of Essence Affair, we use premium-grade fragrance ingredients to ensure every scent is rich, long-lasting, and true to its character. Our perfumes are inspired by luxury fragrances and crafted to deliver an elevated experience at an accessible price.
How long do your perfumes last?
Our perfumes are formulated for lasting wear. Depending on the fragrance concentration and your skin type, you can expect a longevity of 6 to 10 hours. For best results, apply to pulse points such as your wrists, neck, and behind the ears.
Are your perfumes suitable for sensitive skin?
Our fragrances are crafted with care, but we recommend doing a patch test before full use if you have sensitive skin. If you experience any irritation, discontinue use and consult a dermatologist.
Orders & Delivery
How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 5–7 business days after dispatch. You will receive a shipping confirmation email with tracking details once your order is on its way.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across eligible pin codes in India. You can select COD as your payment method at checkout. Please note that COD availability may vary depending on your delivery location.
Can I track my order?
Yes! Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. You can also visit our Order Tracking page for more information.
Returns & Replacements
What if I receive a damaged product?
We're sorry to hear that! If your order arrives damaged, please contact us within 48 hours of delivery at affairessence@gmail.com with your order number and clear photos of the damaged item and packaging. We will arrange a replacement or resolution as quickly as possible.
What if I receive the wrong item?
If you've received an incorrect product, please reach out to us at affairessence@gmail.com within 48 hours of receiving your order. Include your order number and a photo of the item received, and we'll make it right promptly.
Can I return a perfume if I simply don't like it?
Due to the nature of fragrance products and hygiene reasons, we are unable to accept returns for opened or used perfumes unless the product is damaged or incorrect. We encourage you to explore our product descriptions and notes carefully before purchasing.
Contact Us
How can I get in touch with your team?
You can reach us anytime at affairessence@gmail.com. We aim to respond to all queries within 24–48 business hours.
