Return policy

IF I GET A PRODUCT THAT IS DAMAGED, DEFECTIVE, OR INCORRECT, WHAT SHOULD I DO?

Please get in touch with us within 24 hours of receiving your order if the item is incorrect, damaged, or faulty. Make sure to include the product's original packing, an unboxing video, and images. Send us an email at, affairessence@gmail.com and we'll take care of the problem right away.

CAN YOU MAKE A CLAIM WITHOUT AN UNBOXING VIDEO?

Yes, any claims pertaining to missing goods, leaks, breakage, or wrong products must include an unpacking video of the product in its original packaging.

 

WHAT SHOULD I DO IF THE PACKAGE SEEMS DAMAGED OR TAMPERED WITH AFTER DELIVERY?

Please refuse to accept the goods from the delivery partner as well as report it right away if it looks to be tampered with or clearly damaged.

DO YOU CHECK FOR QUALITY PRIOR TO SHIPPING?

Yes, we thoroughly inspect every product for quality assurance before shipping. But don't worry, we're here to help if you happen to receive an inaccurate or damaged item.

Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Exchange Policy.

Refunds

Once the returned product has been received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be processed to the original payment method within 5–7 business days.
• Shipping charges (if applicable) are non-refundable unless the return is due to our error.