Refund policy

How do I know if an item is eligible for return?

Our products are not eligible for return or exchange once delivered.

Returns or replacements will only be considered if you receive:

• A damaged or leaking product.
• A defective product.
• An incorrect product.

What should I do if I receive a damaged, defective, or incorrect product?

If your order arrives damaged, defective, leaking, or you receive the wrong product, please contact us within 24 hours of delivery.

To help us process your request quickly, please provide:

• Your order number.
• A clear unboxing video (mandatory).
• Clear photographs of the product showing the issue.
• Photos of the original packaging and shipping box.

Please send the above details to our customer support email listed on the Contact Us page. Our team will review your request and provide an appropriate resolution as quickly as possible.